Our Terms & Policies

Review our site terms and policies.

New collections just released - Shop now

Use code WELCOME10 for 10% off first purchase

Shipping & Returns


All sales are FINAL, if products arrive damaged we will gladly replace them for you

Thank you,


Shipping Methods

Buttrmlk delivers parcels worldwide via Canada Post. All orders are processed within 1-5 working days. Buttrmlk will not be held responsible for a delay in shipment caused by international customs issues or any other circumstances beyond the control of Buttrmlk. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders.


Shipping Costs

Shipping costs for each specific geographic area are calculated at checkout. Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.


Failed Delivery

By placing an order, customers establish a commercial relationship with Buttrmlk and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender Buttrmlk at the  customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.


Delivery Time

Buttrmlk processes orders in Toronto, Canada from Monday to Friday. Buttrmlk processes orders as soon as possible. Orders placed from Friday to Sunday, or holiday will be processed the following business day. Buttrmlk ships all over the world via Canada Post and UPS. Buttrmlk cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to Buttrmlk control.

Once shipped, arrival time of packages may vary from country to country.


Tracking Your Order

Shipment Tracking

When the order is tendered to the courier, customers receive an email from Buttrmlk providing the tracking number related to the order. To monitor the status of your order, customers may visit Canada Post’s official website: https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1 and insert the given tracking number in the specific area under “tracking number”.


Payment Methods

Buttrmlk currently accepts payments using Mastercard, Visa, American Express, PayPal, and Apple Pay.


Credit Card

When clients place orders online, credit details are forwarded and protected through Shopify which accepts Visa, Mastercard, American Express, PayPal, and Apple Pay. If funds are sufficient and data correctly inserted, the transaction will be automatically authorized. Customers will then receive an email of the order confirmation.


Prices & Currencies

Payments as well as refunds for shipments are all invoiced in Canadian (CAD). When the order is processed, the exchange rate used is the current exchange rate. For this reason, there may be a difference between the cost charged at the time of processing. Credit cards will be debited in Canadian, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the credit card company processes the transaction. When a refund is processed, the exchange rate used is that of the current day. This may also cause a variance in the price paid and the price refunded, due to fluctuating exchange rates.